Shopping Cart
Quantity in Cart: 0 - £0.00

Warranty & Returns

Warranty:

  • New Parts:
    • Warranty varies according to the part.  Individual descriptions state the applicable warranty period.

  • Used Parts:
    • In most instances, I offer a fourteen (14) day return to base warranty.  Some items, such as hard drives, are warranted for thirty (30) days.  Each listing states the applicable warranty period at the bottom so, if you are unsure, please check the item description.

  • Faulty / Dead Parts:
    • Where a part has been identified as faulty or dead, there is no warranty offered.  These items are sold for component salvage or repairs only, and they cannot be returned.  This is CLEARLY stated within the relevant descriptions.

Returns:

  • In the event that you receive a faulty or incorrect part please, in the first instance, contact me by email (simon@laptopguts.co.uk).  Please provide details of the item purchased, and the nature of the problem.  I will reply as promptly as I am able with instructions regarding the return of the goods.

  • I comply with Distance Selling regulations, which state that consumers may return items / cancel orders within seven (7) working days of purchase if they change their mind.  In this instance, goods must be returned in the condition in which they were received.  If new, the packaging must be unopened.

  • Items sold as faulty or dead are excluded, and will NOT be authorised for return unless they sustain physical damage in transit.

Other Information:

  • Ultimately, I am a reasonable human being.  If you have any questions regarding the return or cancellation of your order, please just email me, and I will do all that I can to help.

  • Refunds, where applicable, will be made promptly by the same method the original payment was made.  If the fault clearly lies with me as the seller, or if goods are returned under Distance Selling conditions, postage charges will also be refunded, to keep buyer costs to a minimum.

  • Customer service is important to me.  Parts are properly packed and clearly addressed to avoid loss or damage in transit, and returns are rare.
Copyright © 2017 Laptop Guts
Back to top